Here is my take on what a Master Content Strategist does, in comparison with the article's division of front-end/back-end person:
Front-end content strategist
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Back-end content strategist
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Master Content Strategist – My perspective
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· Who’s our target audience?
· Why (for real) are we creating
content for those people?
· What content do they need most?
· How well do we meet those needs
today?
· How can we meet those needs better
tomorrow – while also serving the goals of the business?
· How can we better coordinate the
efforts of all our content creators?
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· How can we organize content so
that our authors can easily store and retrieve it, and prepare it for
automated selection and delivery in the relevant channels?
· How do we structure the content so
that modules are consistent and can be easily assembled (mixed and matched)
on-demand to meet customer needs?
· How do we make sure that we aren’t
creating, recreating, and recreating content over and over for each channel?
· How do we scale our processes so
we can do more with the same resources?
· How do we take advantage of the
wealth of content we have and surface it for our customers in a way that is
fresh and valuable?
· How do we future-proof our content
to take advantage of the next big thing?
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· Develops strategy and objectives
based on business objectives
· Defines audience per objective (if
necessary)
· Defines content per sales cycle
stage
· Continually assesses and evaluates
content and its use
· Develops processes and workflows
to support content development
· Develops taxonomies and structures
for scalability and accessibility
· Understands all channels and
appropriate use of content
· Repurposes content for various
sources
· Establishes evergreen content as
well as dynamic content
· Manages an editorial calendar
· Understands writing for the web –
inclusive of SEO, tagging and social
·
Is
an editor and a writer
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Tasks
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·
Define
customer personas.
·
Define
customer journeys.
·
Analyze and
map customer needs to the business strategy.
·
Determine
what topics to address when, including content marketing offerings, to
support the customer at multiple points in the customer journey.
·
Choose the
best content types (text, visuals, video).
·
Develop SEO guidelines to ensure that people searching
online can find the content.
·
Develop style
guidelines (on how to write for the audience).
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·
Identify how
content varies based on customer needs and where each need arises in the
customer journey.
·
Identify how
content can be modularized so that it can be automatically reused (mixed and
matched) to meet customer needs.
·
Develop
format-free structured content models so that content can be written in a
consistent way and automatically published to any channel (mobile, web,
print).
·
Define the
structure of the CMS repository so that it supports authoring and content
retrieval.
·
Develop metadata to tag all content modules for dynamic
content retrieval.
·
Develop
business rules to identify how content should be assembled automatically upon
customer request.
·
Define
structured-writing guidelines (on how to write for each content model).
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·Develops personas
·Maps customer journeys
·Maps the sales cycle, the customer journey and content,
including content type and format per customer need and preference
·Develops styleguide for tone and brand per channel and
incorporates robust SEO strategy
·Defines structure within technology solutions including
CMS so where it is modular it can be incorporated in various ways, with
tagging utilized to showcase content in various modular.
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